Posts Tagged ‘microsoft support’

Systems Management Server 2003 Overview of Consulting Services

Tuesday, August 11th, 2009

Systems Management Server (SMS) 2003 is Microsoft’s solution for change and configuration management. SMS 2003 enables you to:
•Deliver critical business applications quickly and reliably to the appropriate users.
•Reduce software costs and stay compliant by understanding patterns of usage.
•Improve Windows security by increasing your awareness of vulnerability and by delivering targeted updates.
•Manage your mobile workforce through industry standards independent of connection or location.
•Reduce operational costs by fully utilizing the management capabilities built into Windows.

Proactive Network Management with Microsoft Operations Manager

Tuesday, August 11th, 2009

The heart of ACTS 24×7 Network Management Services is Microsoft Operations Manager (MOM), state-of-the-art software that proactively monitors key network servers to identify potential problems before they cause downtime. MOM automatically scans event logs from critical servers, then filters and analyzes these system events based on an extensive support database. When MOM detects a problem, it executes special corrective scripts or generates alarms to notify appropriate service personnel. MOM also produces trend reports so you can track the health of your information network.

ACTS experts can help configure MOM to match your IT environment and business needs, create custom rules and scripts, analyze MOM reports, and respond efficiently to MOM alerts via remote support service. For severe problems requiring onsite service, ACTS can dispatch a Microsoft-certified field engineer to any location in florida.

To learn more about Microsoft Operations Manager and how ACTS can help your small business achieve enterprise-class network management by deploying this exciting new technology, select one of these topics:

•What Is Microsoft Operations Manager (MOM)?
•ACTS Outsourcing Packages for MOM
•MOM in Action: A Case Study

Restore Your PC Speed

Tuesday, August 11th, 2009

If your PC is running slow, it doesn’t necessarily mean that it is time for an upgrade. A simple, clean wipe of the computer’s operating system will generally restore a PC back to the initial speed it had when the customer first bought it. Most computers sold in the last several years even come with a “System Restore Disc” that can be inserted into the CD/DVD drive and with just a couple clicks, restore the computer to it’s factory settings. This will wipe and reinstall Windows, removing any junk and most likely will restore your computer to the original speed it had when your first bought it. Of course, before any of this, important data should be backed up to a CD, but this is an economical way to get a couple more years out of your computer.

Wi-Fi Networking

Tuesday, August 11th, 2009

Wireless networking is proving itself a viable and affordable alternative to traditional wired networks that gives you the same benefits without cumbersome and limiting wires. In a wireless network – often referred to as a WLAN or Wi-Fi network – all of the computers broadcast their information to one another using radio signals. This can make network arrangement and setup extremely easy, especially when you have many computers and devices distributed throughout your office or organization. When you don’t have to work with wires, you can more easily reconfigure your office space or organizational layout as your company grows and changes, and you can also extend connectivity to new or visiting staff quickly and easily.

Key Facts About ACTS

Tuesday, August 4th, 2009
  •  Because ACTS is a Microsoft Certified Partner, each ACTS MCSE support expert and IT consultant has access to the technical and educational resources needed to deliver the best computer help available.
  •  ACTS IT outsourcing, help desk, call center, and staffing services allow small businesses to benefit from the in-depth computer help associated with big companies without the high cost of maintaining a large in-house IT staff.
  •  ACTS state-of-the art virtual office uses the Internet and wireless technology to ensure that a technician or IT consultant is ready to solve your problems quickly.Based in Jacksonville, FL, ACTS offers on-site troubleshooting, IT outsourcing and IT consulting services businesses in Florida.
  •  ACTS can also remotely monitor and repair your LAN and WAN to reduce cost and improve service levels anywhere in the USA.
  •  James E. Farhat is the founder of Applications Consulting Training Solutions, Inc. (ACTS), an IT consulting firm based in Jacksonville, Florida. Because of his keen insight into current and future technological opportunities, Farhat serves as the company’s top strategist dealing with the firm’s initiatives as well as client solutions

Is Data Recovery Expensive?

Tuesday, August 4th, 2009

One of the most common questions about data recovery and storage is: is it expensive? Most people think data retrieval is expensive, and it can be expensive depending on the method in which you decide to use to save the sensitive data. Data retrieval methods do not need to be very expensive, but it is also important not to go cheap on the storage of private, sensitive data. When the time comes to recover important data, expense should not be an issue since recovering lost data after poor storage can be more expensive if it was poorly saved. Your data is important, so the expense of the data recovery and security should be directly relative to its importance and how badly it is needed when disaster recovery models come into play.

Enterprise Services

Tuesday, August 4th, 2009

For large businesses, ACTS can supplement internal IT staffs by providing world-class experience in deploying key Microsoft technologies. ACTS certified experts offer Active Directory help, Exchange Server 2003 support, Systems Management Server expertise, and SQL Server consulting. For national or global enterprises with branch offices in Florida, ACTS can act as a seamless local extension of corporate IT management. Here are some of the most popular enterprise services ACTS provides:

  • Enterprise Consulting Services
  • Branch Office Support
  • Data Center Support
  • Active Directory Help
  • Exchange Expertise
  • UNIX and Microsoft Coexistence
  • Project Methodology

Email Solutions

Tuesday, August 4th, 2009


Over 30 billion email messages are sent every day, and that number will soon double. The stunning popularity of this mission-critical application has made email security, email management, and email availability vital issues for any small business information network.
ACTS Microsoft-certified consultants have 18 years of experience designing, installing, and supporting email solutions for Florida Area businesses. ACTS offers affordable Exchange consulting and support services to ensure that your email system features:


Security and virus protection

•Fault tolerance
•Easy access for remote and mobile users
•Time-saving management tools
•Universal inboxes with voicemail and fax support

In addition, ACTS email help and support services can help you plan and implement migrations from legacy email systems or outdated email software to the latest Microsoft technology. ACTS also offers 24×7 network monitoring to keep your email system up and running, and Help Desk Call Center Support for quickly resolving email problems encountered by individual users.

BlackBerry Support

Monday, August 3rd, 2009

BlackBerrys and other PDA’s can be just as complicated, or even more so, than your desktop computer. However, there is just as much support available for your BlackBerry as there is computer support. You can update your BlackBerry smartphone from your desktop computer and therefore ACTS can utilize their screen sharing technique and walk you through any kind of tech support, software updates or training that you may need.

System Restore for Windows WP

Monday, August 3rd, 2009

Windows XP has a feature called System Restore that allows you to restore your computer to a working state in the event of a problem. Your computer is restored without losing personal files or data like word documents, spreadsheets, music, images, etc. This feature is implemented by default and runs in the background making backups after certain events occur on your computer. System Restore functions are only available to an administrator of the computer. System Restore protects your computer by creating backups of vital system configurations and files. These backups are known as restore points. These restore points are created before certain events take place in order to give you a recourse in case something bad happens during that event.