To Disrupt, You Need to Master Change. By James Farhat Co-Author Designed to Disrupt (eBook).
Cloud Promise. Realized.
Every business will become a digital business. To become a digital business will require every organization to transform their organizational and operational abilities, skill sets and adaptability. This is putting pressure on IT teams to deliver applications and business value faster. IT infrastructure is complex, and keeping it optimized and running efficiently, on-premise, within private clouds and across public clouds requires on-going digital transformation roadmap and plan.
What does it truly take to be a Digital First, Cloud First, Business First, company. Charge up your digital pencils and let’s get down to tactics.
There are four things you need to do from the start:
1. Develop a disruption point of view. Transformation isn’t something that happens to your organization, you need to actively cultivate it and examine how technology is changing the way that your industry and others operate and innovate before your competitors do.
2. Realize that customer experience is king and queen. Consistency and understanding not only of the customer journey but all the touchpoints along the way.
3. Everyone is all in. Technology is now in the hands of all customers and employees. It is pervasive throughout your organization.
4. Realize that collaboration is a non-negotiable. Where governance, communication and negotiation are the organizational digital glue. Every aspect of the organization needs to be more transparent and is more interdependent. Technology decision-making can no longer be dominated by the IT department. Executives, employees and the wider customer/supplier ecosystem must also help in making fundamental decisions about the impact of technology on their firms as critical stakeholders.
There are fundamentals, I refer to it as the Cloud Essentials Foundation, that need to be solidified at the beginning to prepare your business for the Cloud Journey. For disruption to be fruitful, you need to master change of people, of processes and of technologies.
People. This is about your customers and your employees and enabling them to succeed in a Cloud First world. To some extent it is about whether you have the right people, but more so of how you have enabled them to transform and evolve as well. You need to examine whether your people have the right skills, the right organizational structure, access to tools, training and the right supports for the Cloud.
Processes. You need to assess your current businesses organizational maturity and readiness for the Cloud. Then be ready to change it – either in part or wholly to truly adopt the Cloud.
Merely applying existing, traditional practices and organizational structures to the cloud environment is not enough and may hinder performance. Organizations that have gained the highest business impacts from the Cloud, have actively addressed organizational change and modified operational processes along the way.
Technology. Cloud modernization is built on IT modernization. IT becomes more of a strategic partner than ever. Modern IT focuses on people at the center, working with business leaders to create and grow new strategic initiatives in full alignment.
Given all this, the question is not why or how. It’s about, when you become the master of change.
CEO ACTS Solutions