ITSM Assessment: Improve Agility and Cut Costs

IT Service Management (ITSM) Assessment

What is the ITSM Assessment?

In IT, a lot has changed, the move to Cloud is now a reality for many organizations. How has your organization’s service management evolved for the new trends in computing? ACTS’ ITSM Assessment provides a unique approach to your service model, defining a roadmap that provides lower cost and improved agility in order to realize the full value of the Cloud. This offering concludes with a final report on the gaps, maturity and roadmap for implementation, enabling your ability to staff, operate and govern; optimizing the performance of your Cloud services.

Let’s Find Out Where You Are On The Maturity Scale

ITSM Assessment Questionnaire

ACTS gathers detailed data to understand your organization’s IT vision and key business drivers. Once that data is aggregated and reviewed, we put a roadmap into place to:

Better align people, process and technology
Integrate new infrastructure with existing internal technology infrastructure
Manage expectations and train end users for a robust Cloud adoption
Adapt service management to enable IT for modern transformation

ITSM Assessment Strategy

ACTS will define the core set of service management processes and activities to be enabled and properly addressed in your production environment.

Then we formalize and align existing operational processes to prioritize key focus areas and plan remediation of operational risks to the Azure migration and Cloud enablement.

Lastly, we evaluate the Cloud governance model that enables your capabilities to govern, staff, operate and optimize the performance of your Cloud services.

Analysis of IT Service Management and Cloud governance model

Before We Can Start Maximizing Your IT Environment We Need A Few Details

Additional Resources

Azure Cloud Foundation

Our Azure Cloud Foundation (ACF) creates a well-defined plan for departments, accounts and subscriptions through planning, documentation, strategy and process.

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Cloud Migration

A hands-on approach to migration incorporating workshops, planning, data collection, testing, and migration cycles to ensure an impact free migration.